01
Customer messages you
On Instagram, from a DM, a comment, a story reply, or an ad click. Ecommerce Instagram automation starts where the customer already is.
Shopify + Instagram DM automation
Never miss another sale buried in your DMs.
Put AI on your Instagram inbox with live Shopify inventory and order data. Answer stock questions, recover carts, and keep conversations working after you close the laptop.
Free early access. No credit card required.
The problem
Your Inbox Wasn't Built to Sell. But Your Customers Are Trying To Buy There Anyway
One viral Reel, a wall of DMs
One viral Reel and your DMs turn into a wall of "is this still available?" you cannot keep up with. Instagram DM automation is how D2C brands stay in the conversation.
Order lookups eat the day
Every "where's my order?" means digging through Shopify manually, mid-conversation, mid-everything-else. A Shopify chatbot should pull that live, not make you tab-switch.
Slow replies lose the sale
Customers who do not get a fast reply do not wait around. They buy from whoever answers first.
Built for the D2C brands actually living this, not agencies, not generic customer service teams.
How it works
Connected to Your Store. Not Guessing.
02
AI answers using your real Shopify data
Live inventory, order status, tracking, returns. No hallucinated pricing, no made-up stock counts. Your Shopify chatbot stays synced to the store.
03
Escalates to you only when it should
Frustrated tone, an edge case, or a high-value lead gets handed off with full context, not a cold restart.
Everything Your Inbox Needs to Actually Sell
Never lose a sale
Comment and story replies
Auto-reply to comments and story mentions with product links, so Instagram interest turns into a checkout path.
Abandoned cart recovery on Instagram
Abandoned cart recovery Instagram threads reach shoppers in the inbox they already use, not just email.
Smart discount delivery
Send the right offer when a lead is ready to convert, instead of blasting every DM with a coupon.
Never repeat yourself
Live order status
Real-time order status and tracking, pulled live from Shopify, so D2C customer support automation stays accurate.
Variant-level stock answers
Inventory and variant-level stock answers like "in stock in size M?" come from live catalog data, not guesswork.
Returns without the spreadsheet
Return and refund status without digging through spreadsheets or hopping between Shopify tabs.
Know what's actually working
Revenue-attributed analytics
See dollars recovered, not just conversations handled. Measure what your AI sales assistant for Shopify actually closes.
Source to order
See exactly which DM, comment, or ad turned into a real order.
Cross-channel lead tracking
Lead tracking that follows a customer across channels, not siloed per platform.
Synced to Your Store in Real Time
AvionBox connects through Shopify's official Admin API. Order data, inventory, and customer history stay live, not stale. No manual updates, no separate spreadsheet to maintain.
Official Admin API
Order data, inventory, and customer history stay live, not stale.
No manual updates
Stock counts, tracking, and returns stay in sync as Shopify changes.
Your store remains the source of truth
No separate spreadsheet to maintain. Disconnect whenever you want.
Now Onboarding Early D2C Brands
AvionBox is currently working directly with a small group of Shopify brands to get this right before a wider launch. Early access includes hands-on setup support and direct input into what we build next.
Hands-on setup
We help you connect Shopify and Instagram so live inventory and order status work on day one.
Direct input
Early brands shape what we build next, from abandoned cart recovery Instagram flows to analytics.
Small group, real stores
We are working with a limited set of Shopify brands to get this right before a wider launch.
Simple Pricing, No Contracts
Each tier covers conversation volume, channels included, automation depth, and analytics access.
Starter
For founders running Instagram DMs alone. Conversation volume for early D2C stores.
$29/ mo
No credit card required to start
Includes
- 1,000 conversations / month
- Instagram channel
- AI replies from live Shopify data
- Basic order status and stock answers
- Core analytics
Most popular
Growth
For teams that need more volume, WhatsApp, and deeper automation.
$79/ mo
No credit card required to start
Everything in Starter, plus...
- 10,000 conversations / month
- Instagram + WhatsApp
- Abandoned cart recovery and smart discounts
- Team inbox and escalations
- Revenue-attributed analytics
Scale
For high-volume Shopify brands that need custom automation depth and reporting.
Custom
Built around your volume
Everything in Growth, plus...
- Custom conversation volume
- All channels included
- Full automation depth and SLAs
- Dedicated account support
- Advanced analytics access
Questions brands ask before they connect Shopify
AvionBox replies in your brand voice, so conversations feel like your team. You can choose how openly AI is disclosed in replies. When a thread needs a person, your team takes over with the full conversation already in context.